I have previously written about Growatt issues before, and I am not a fan of the company…at all. I have worked directly with some of their company folks and I don’t like what I see in the way they conduct business and how they react when confronted with problems regarding their products. So here are two more additional problems.
One of those problems is their ethics in how they conduct business, the other problem is dangerous to US customers.
First, let me explain something…when you see most of the YouTube video reviews of solar equipment you are watching a money making machine. Most companies whose products are being reviewed pay to have those products reviewed by the person doing the video…not all, but most. And each time the video is watched the person who made the video is paid as well. I am not opposed to people making money by providing information on products.
However, some companies whose products are reviewed are quite demanding of the reviewers…such as Growatt. They have a very strict and company-friendly contract. In the case of Growatt the contract requires a pro-Growatt outcome of the review as well as extensive control of the content of the video…almost a script approved by Growatt. And do you think that would influence the person producing the review? Yeah, either its a favorable review or you don’t get paid.
The next issue is with the Growatt 5000ES inverter/charger. In simple terms…it is unsafe. There are two version of the 5000ES; 1) is sold in the overseas market, 2) the other is for the US market. Problem is with the different electrical standards between the US and overseas countries…and it is a potentially deadly difference.
The problem revolves around 120vAC vs 230vAC and the potential of the ground in the US version being energized with 120v and possibly 230v. Ah yeah, the ground being energized…and potentially without a person knowing it until they touch it!
So the same exact model label, the same exact model identifier, and the potential to cause serious problems.
For the most part Signature Solar sells the 5000ES that is safe to use in the United States…but I can’t confirm that 100%. The 5000ES overseas version is mostly sold via eBay from what I can tell. Again, I am not 100% sure that all eBay sellers are selling the overseas version here in the US…or that there are not other Growatt dealers selling the overseas version as well.
And here is the biggest problem with this issue…from what I can see Growatt hasn’t done anything to correct the situation. It would be as simple as redesignating the US version as 5000US or 5000ES-US and put the correct label on the box with the corrected manual inside.
Be very, very careful with Growatt products…if they are this negligent with something this obvious and simple…then what other problems are there with their equipment? And if they are so worried about negative reviews that they have to bribe some reviewer…then who else do they bribe and what reviews of their equipment are legitimate?
For you…who are looking to purchase equipment…is it worth the risk to deal with equipment from Growatt when there are lots of companies out their that you don’t have to really worry about?
note: No company pays me to review, comment on, or discuss their products or the company itself.
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